Q&A

Q & A

We introduce questions that are often asked by customers in a Q & A format.
If you have any questions not listed below, please contact us by email or phone.

【Hotel / Guest rooms】
Can I extend the check-out time (11:00)?
Yes.Yes, available.(Paid service)

■Extension fee
Every hour from 11:00:1,000 yen (Guideline)
*Please note that guests who wish to check in …Continue reading
【Hotel / Guest rooms】
Is it possible to check in earlier?
Generally, check-in time is after 3pm.
In the case of early check-in, you can enter the room from 2pm, but depending on plan, an additional …Continue reading
【Hotel / Guest rooms】
Regarding the issuance of receipts due to the introduction of the invoice system
With the introduction of the invoice system starting October 1, 2023,
The specifications of the receipts issued by our hotel have also chang…Continue reading
【Hotel / Guest rooms】
Regarding passport presentation
In accordance with the laws and regulations established by the Ministry of Health, Labor and Welfare, when "foreigners who do not have an ad…Continue reading
【Hotel / Guest rooms】
Can I wait for cancellations?
Our hotel does not offer a waiting list for cancellations.
We will keep you updated on room availability at any time, so please contact the …Continue reading
【Hotel / Guest rooms】
Can I invite friends to my room?
For single occupancy, we strictly prohibit any companions or visitors other than the guest from entering the lobby or entering the guest roo…Continue reading
【Hotel / Guest rooms】
Is internet available in the room?
All rooms are equipped with wired LAN and free Wifi.
Please select "ROSE GARDEN HOTEL" when connecting to Wifi.
【Hotel / Guest rooms】
Can one adult and one infant stay in a single plan?
If you are younger than elementary school, you will be lying on the bed.
You can stay here by booking the Standard Single plan (1 adult).
Pl…Continue reading
【Hotel / Guest rooms】
Do elementary school students and above pay the adult rate?
For elementary school children and preschool children, up to one child may share a bed.
If you wish to sleep with your partner, a linen set …Continue reading