Q&A

Q & A

We introduce questions that are often asked by customers in a Q & A format.
If you have any questions not listed below, please contact us by email or phone.

【Hotel / Guest rooms】
Is there a cancellation fee?
The cancellation fees are as follows:
＜For individual customers＞
In case of no-show:100% of room rate
In case of cancellation on the day:100…Continue reading
【Hotel / Guest rooms】
Is it possible to check in earlier?
Generally, check-in time is after 3pm.
Please understand.

Additionally, entry before 3:00 p.m. is strictly prohibited due to check-out and …Continue reading
【Hotel / Guest rooms】
Can I extend the check-out time (11:00)?
Yes.Yes, available.(Paid service)

■Extension fee
Every hour from 11:00:1,000 yen (Guideline)
*Please note that guests who wish to check in …Continue reading
【Hotel / Guest rooms】
Regarding the issuance of receipts due to the introduction of the invoice system
With the introduction of the invoice system starting October 1, 2023,
The specifications of the receipts issued by our hotel have also chang…Continue reading
【Hotel / Guest rooms】
Regarding passport presentation
In accordance with the laws and regulations established by the Ministry of Health, Labor and Welfare, when "foreigners who do not have an ad…Continue reading
【Hotel / Guest rooms】
Can I wait for cancellations?
Our hotel does not offer a waiting list for cancellations.
We will keep you updated on room availability at any time, so please contact the …Continue reading
【Hotel / Guest rooms】
Can I invite friends to my room?
For single occupancy, we strictly prohibit any companions or visitors other than the guest from entering the lobby or entering the guest roo…Continue reading
【Hotel / Guest rooms】
Is internet available in the room?
Free Wi-Fi is available in all rooms.
When connecting to Wifi, please enter the ID and password provided on the desk in your guest room.
【Hotel / Guest rooms】
Can one adult and one infant stay in a single plan?
If your child is under elementary school age and would like to sleep in the same bed as you,
You can stay here by booking the Standard Singl…Continue reading
【Hotel / Guest rooms】
Do elementary school students and above pay the adult rate?
For elementary school children and preschool children, up to one child may share a bed.
If you wish to sleep with your partner, a linen set …Continue reading