Q&A

Q & A

We introduce questions that are often asked by customers in a Q & A format.
If you have any questions not listed below, please contact us by email or phone.

【Hotel / Guest rooms】
Regarding the issuance of receipts due to the introduction of the invoice system
With the introduction of the invoice system starting October 1, 2023,
The specifications of the receipts issued by our hotel have also chang…Continue reading
【Hotel / Guest rooms】
Regarding passport presentation
In accordance with the laws and regulations established by the Ministry of Health, Labor and Welfare, when "foreigners who do not have an ad…Continue reading
【Hotel / Guest rooms】
Can I wait for cancellations?
Our hotel does not offer a waiting list for cancellations.
We will keep you updated on room availability at any time, so please contact the …Continue reading
【Hotel / Guest rooms】
Can I invite friends to my room?
For single occupancy, we strictly prohibit any companions or visitors other than the guest from entering the lobby or entering the guest roo…Continue reading
【Hotel facilities / Equipment】
Can I watch satellite broadcasts? Paid?
Satellite broadcasting (BS broadcasting) can be viewed free of charge.
Please look.
【Hotel / Guest rooms】
Can I extend the check-out time (11:00)?
Yes.Yes, available.(Paid service)

■Extension fee
Every hour from 11:00:1,000 yen (Guideline)
*Customers who wish to extend the stay until 1…Continue reading
【Access / Parking】
Is it okay to drive suddenly on the day?
It is okay to come by car on the day.
With parking lot (4 cars) next to the hotel entrance
There is a parking space for 6 cars in the flat p…Continue reading
【Access / Parking】
Can large trucks and buses be parked?
I am very sorry.
Please understand that large special vehicles, trucks, buses, etc. cannot be parked.

Vehicles with a total length of more …Continue reading
【Hotel facilities / Equipment】
Can I print, send / receive faxes, or copy? Prices?
Yes.Yes, available.(Paid service)
＜① Data printing＞
■Location
Lobby on the 1st floor of the facility
You can print USB data etc. (some are f…Continue reading
【Hotel / Guest rooms】
Is internet available in the room?
All rooms are equipped with wired LAN and free Wifi.
Please select "ROSE GARDEN HOTEL" when connecting to Wifi.
【Hotel / Guest rooms】
Can one adult and one infant stay in a single plan?
If you are younger than elementary school, you will be lying on the bed.
It is possible to stay with a single plan (1 adult).
Please fill in…Continue reading
【Hotel / Guest rooms】
Is elementary school student an adult fee?
If you wish to use existing bed, there is no additional charge,
Adult rates for children-only accommodations such as expeditions and group a…Continue reading
【Hotel facilities / Equipment】
Is there a coin laundry in the hotel?
Available.
We have one washing machine and one dryer on the 4th floor.
Laundry detergent is available free of charge.

■Washing machine:300 …Continue reading
【Meals / Restaurants / Bars】
What time can you eat breakfast?
Breakfast is from 6:30 to 9:30 in the morning (last order at 9:00).
Japanese set meal　　　　　850 yen
Egg over rice 500 yen
【Meals / Restaurants / Bars】
Do you have breakfast for children?
I am very sorry.
Breakfast will be the same as for adults.
Adults 850 yen Children are offered for 500 yen.
【Hotel facilities / Equipment】
Is there a place to eat and drink in this facility?
Breakfast only is available at the Coffee Shop Bara (restaurant).
At other times, there are no restaurants or coffee shops in the facility.
…Continue reading